Refund policy

Effective: August 4, 2026

At HeatMyRV, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely satisfied with a part, we are here to assist you with returns, provided the terms outlined below are met.

Return Policy

We offer a 30-day return policy on eligible parts. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the following conditions must be met:

The item must be unused and in the same condition as when you received it.
The item must be in its original packaging with all tags, manuals, and accessories intact.
You must provide the receipt or proof of purchase.
Returns must be authorized by us before shipping anything back.

Non-Returnable Heater Purchases

All complete heater and system purchases are final sale and are not eligible for return or refund once shipped or picked up. This includes, but is not limited to, Aqua-Hot, Hydro-Hot, Webasto, Espar, Oasis, Hurricane, and any future heater brands we carry. This policy applies to parts only — please confirm your system and requirements before ordering a complete heater unit, as these cannot be returned.

How to Start a Return

To initiate a return, contact us at support@heatmyrv.com, through our contact page, or call our returns line at (720) 448-1068. Please include your order number and details about the item(s) you wish to return.

Once your return is approved, we will email you a return form to complete, along with the return shipping address. The form will ask for the item you're returning, what's wrong with it, and your order number.

Important Notes

Items returned without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a defective or incorrect item.
A 20% restocking fee applies to approved returns unless otherwise stated in writing.
If an order ships and is returned to us as undeliverable, and you'd like it reshipped to a different address, you are responsible for shipping costs on the second attempt — including on orders that originally shipped free.

Damages, Defects & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@heatmyrv.com or (720) 448-1068.

Defective parts reported within the 30-day return window follow the same return process outlined above, though the item does not need to be unused. We will provide a prepaid return label to ship the suspect part back to us at no cost to you. You may choose one of the following:

Standard Replacement — Wait for us to receive and test the part.

If confirmed defective, a replacement ships to you free of cost.
If the part tests as not defective, you may choose to pay return shipping to have it sent back to you, or receive a refund on the original part minus a 20% restocking fee.

Advance Replacement — If you need the part right away, you may pay for a new order (part and shipping) to ship immediately, and return the suspect part on our prepaid label.

If the returned part is confirmed defective, your original purchase is refunded in full with no restocking fee, and the replacement you paid for is yours to keep.
If the part tests as not defective, you may choose to pay return shipping to have it sent back to you, or receive a refund on the original part minus a 20% restocking fee.

Warranty Claims

Some products carry their own warranty separate from this return policy. For example, our rebuilt and new burners carry a six-month warranty covering everything except the fuel nozzle. Warranty terms are noted on the product page.

If a part fails after the 30-day return window has closed, it is handled as a warranty claim rather than a return. Contact us at support@heatmyrv.com or (720) 448-1068 and we'll walk you through the process.

Exceptions & Non-Returnable Items

The following items are non-returnable and non-refundable:

Complete heater units and heating systems
Electrical or electronic parts marked as non-returnable on their product page
Hazardous materials, including flammable liquids or gases
Clearance, sale, or discontinued items
Special-order or custom-order items
Products missing original packaging, accessories, or proof of purchase
Installed, used, or altered products (except confirmed-defective parts, above)
Services, including diesel burner rebuilds, unless otherwise noted in writing by management

If you are unsure whether an item qualifies for a return, please contact us before purchasing.

Exchanges

To exchange a part for a different item, the fastest option is to initiate a return for the original eligible item. Once the return is approved and processed, you may place a new order for the replacement part.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, refunds are typically issued to the original payment method within 10 business days. Your financial institution may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@heatmyrv.com.

Contact Us

For any questions regarding this Refund & Return Policy, please contact:

HeatMyRV
John Carrillo, Hydronic Heating Specialist, LLC
Email: support@heatmyrv.com
Returns Line: (720) 448-1068
Address: 7800 Miller Drive, Unit C, Frederick, CO 80504