Shipping policy
Effective: August 4, 2026
Thank you for shopping with HeatMyRV. Below is our shipping policy, outlining shipping methods, cutoff times, and responsibilities.
1. Shipping Days and Cutoff Times
Shipping days: We ship Monday through Friday. We do not process or ship orders on weekends or holidays.
Same-day cutoff: Orders placed before 1:30 pm MT (Mountain Time) ship the same business day, for both standard and expedited service. Orders placed after that, or on weekends and holidays, are processed the next business day.
For reference in other time zones, that cutoff is:
- 12:30 pm PT (Pacific)
- 1:30 pm MT (Mountain)
- 2:30 pm CT (Central)
- 3:30 pm ET (Eastern)
If an item is on backorder, or a holiday affects processing, we'll contact you to discuss options.
2. Where We Ship
We ship to addresses within the United States, excluding Colorado.
We are unable to ship within Colorado due to the state's local tax requirements. Colorado customers may pick up their order at our Frederick shop, or call us at (970) 518-3085 and we'll hold the part until you can get here.
We do not ship to U.S. territories or internationally.
3. Shipping Methods and Costs
Carriers: We ship with USPS and FedEx. The carrier is selected based on the size, weight, and destination of your order. We do not ship UPS.
Free shipping: Available on qualifying orders over $75.00 and under 1 lb, typically via USPS Priority Mail (2–3 business days). Eligibility is shown at checkout.
Standard and expedited options: Live rates and available services are calculated at checkout based on weight and destination. Options typically range from USPS Ground Advantage and Priority Mail through FedEx Home Delivery, Express Saver, 2Day, and Priority Overnight.
Delivery estimates: Delivery dates shown at checkout come from the carrier and are estimates only, not guarantees.
4. Shipping Responsibilities
Delivery to the carrier: We are responsible for delivering your package to the carrier before the scheduled pickup time. Once handed over, we no longer control its delivery.
Shipping delays: We are not responsible for delays once a package is with the carrier. We'll assist in tracking any issues, but delays caused by weather, peak-season volume, or other factors outside our control are not compensated. Where a carrier offers a credit for a delayed shipment, we'll attempt to secure it and pass it back to you.
Risk of loss: Risk of loss and title pass to you once merchandise is delivered to the carrier. We'll assist in resolving any delivery issues with the shipping provider.
5. Shipping Fees on Specific Items
Certain items, such as boiler coolant, require special handling due to weight. Shipping for these is reflected in the product price. Heavy or oversized items may show an adjusted shipping charge at checkout.
6. Shipping Address Verification
It is the purchaser's responsibility to provide a correct, deliverable shipping address. We are not responsible for delivery issues caused by incorrect or incomplete address information.
If a package is returned to us as undeliverable and you'd like it reshipped to a different address, you are responsible for shipping costs on the second attempt — including on orders that originally shipped free.
Please review your address before finalizing your order. If you spot an error afterward, contact us right away and we'll do our best to correct it before shipment.
7. Contact Us
Phone: (720) 448-1068
Email: support@heatmyrv.com
Address: 7800 Miller Drive, Unit C, Frederick, CO 80504